Contribution
Description: Compliance is a key success factor in medical treatment as well as in corporate context and the importance of trust in any kind of relationship is indisputable. Regarding the impact of trust on compliance there are two research questions of interest: 1st. Is there correlation between trust and compliance? And 2nd. How could mutual trust be positively influenced? Moreover a key factor for employee satisfaction is the level of commitment. Hypothesis is that there is a strong correlation between trust, compliance and commitment such as in a magic triangle. If patients or employees are willing, due to the circumstances and behaviour of management/doctors able to trust the expected range of compliance and commitment is high. A 3rd interesting question is: if trust and commitment correlate and trust and compliance; will compliance and commitment correlate also? If the correlation is identified the question will be: 4th how can doctors/ manager treat their customers. According to the different reasons for Non-Compliance there are different alternatives for commitment and not-commitment and finally the proposal should show how the impact of trust relates to commitment and compliance.
Methodology: Empirical means available will be used as well as validated questionnaires and structured interviews.Methodology: · Analysis if trust & compliance correlate è trust index & compliance inventoryIdentification of factors that influence trust: · existing literature · interviews with experts· employee survey (6000 employees)· study: Pre-assessment è Workshop è post-assessment (including control group) (~ 100 Manager + their employees)
Conclusions: · Proof of significant impact of trust on compliance · Identification of trust influencing factors as a basis for a training concept
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