A study of the evaluation of Knowledge management in Higher Education Institutions: Shahid Chamran University case study
Conference:
ECER 2009
Format:
Paper

Session Information

22 SES 07 C, Academic Work

Paper Session

Time:
2009-09-29
15:30-17:00
Room:
HG; HS 29
Chair:
Monne Wihlborg

Contribution

This paper provides an overview of knowledge management (KM) within the context of higher education. Globalization and knowledge society phenomena which effects the quality systems in higher education is a hot topic among the policy makers in higher education (mehralizadeh, 2006 b, mehralizadeh et al, 2007). In response to this kind of change in higher education institutions knowledge management (KM) is difficult to define and, while its attraction for business receives much attention, its implications for higher education are not clear (Thorn, 2001). Model assumptions: In this model it is asssumed that university mission, vision and gols effects its education, research and services to society. Quality of the education, research and services will effects the university Knowledge creation and innovations, Students KSA (knowledge , skills, and attitudes) and academic Improvement. But there are some intervention variables such as university academic staff, students, staff and managers’ qulity along with university IR (institutional research) and Socio-Technical Factors (Culture, Strategy, Community Support, sturuture, technology, budget, motivations). Therefore in this study knowledge management considered as a multiface phenomena. In fact, cconsidering the distributed nature of organization cognition and complexity of knowledge management in university, an important process of knowledge management in organizational setting is the transfer of knowledge to locations where it is needed and can be used. In the light of this model a study was conducted in 2007-8 to gain the current status of KM implementation in Chamran University (formerly named Ghondishapour which is one of the known and old university in iran). Therefore in this paper we addressed these questions: 1. What are the university strategies, policies and programe to develop knowledge management ? 2. To how extends the university strategies, policies and programe are relevent to the obligation of knowledge management in the university? 3. To find out how much the university Instituional Reseach Centere (IR) supported the idea of KM in theory and action? And to explore how significantly University IR raised up opportunities to apply knowledge management practices to support every part of their mission? 4. Is there an appropriate social-technical base of the case university in order to provide a strong and relevant infra structure, information structures and cultural framework for application of KM in university?

Method

A triangulation methodology of reseach was used which mostly focused on documents analysis, interviews and questionnaire. After reviewing the university documents in terms of its strategies, policies and programes, interviewing the academic members a research made questionnaire was developed. 100 of academic members were selected based on a stratified random sampling. Table 1: samples of study in terms of their faculty and academioc rank Faculty/rank professors Associate prof Assistant prof lecturer total Engenerring - 1 10 7 18 Aggriculture & Veternieary 1 2 12 10 25 Pure Science - 2 15 10 27 Humanity 1 4 14 10 29 Total 1 9 51 37 99

Expected Outcomes

The research findings shows that: a-knowledge management (Capturing knowledge, Using knowledge, Distributing Knowledge, Analyzing Knowledge, Storing knowledge, Creating knowledge) is not failry developed with regads to the university strategies, policies and programes, b- while Higher education institutions have “significant opportunities to apply knowledge management practices to support every part of their mission,” explain Kidwell et al. (2001, p. 24) and Graham, (2001, p. 11), and also there is a “high level of awareness” of the importance of KM in universities (Oliver et al, 2003, p. 143), but the results revealed that the IR of case university didn’t use appropriately “knowledge management as a way to operate”. And there is a “low level of actual implementation”. c-The social-technical bases of the case university couldn’t provide a strong and relevant infrastructure (such as km leadership, strategy, motivation and rewards, structure and communication and academic members) or information structures.

References

1. Davenport, T., and Prusak, L. (1998).Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, 2. Kidwell, J.J., Vander Linde, K.M., and Johnson, S.L. (2000). “Applying Corporate Knowledge Management Practices in Higher Education.” EDUCAUSE Quarterly. Number 4. pp. 28-33. 1. Knight, W.E., (Ed). (2003). The Primer for Institutional Research. Resources in Institutional Research, #14. Tallahassee: Association for Institutional Research. 2. Mehralizadeh, Y .(2006 a). Reforms in Higher Education and Management Systems of Quality in Higher Education (ISO, Baldridge, TQM, EFQM) Their Rationality, Methodology and Problems in Theory and Practice, Final Report of Visiting University of Calgary-Canada. 3. Mehralizadeh, Y .(2006 b). Reforms in Higher Education and Management Systems of Quality in Higher Education (ISO, Baldridge, TQM, EFQM) Their Rationality, Methodology and Problems in Theory and Practice, Final Report of Visiting University of Calgary-Canada. 4. Mehralizadeh,Y Pakseresht ,M.J. Baradaran M. and Shahi ,S (2007). The Dilemma of internal Evaluation in Higher Education: A Longitudinal Case Study, Quality Assurance in Education Volume 15 Issue 3. 5. Milam, J. (2001). “Knowledge Management for Higher Education.” ERIC Digest. ED464520. Washington, D.C.: ERIC Clearinghouse on Higher Education. Accessed 8/12/04. http://www.ericfacility.net/databases/ERIC_Digests/ed464520.html. 6. Thorn, C.A. (2001). “Knowledge Management for Educational Information Systems” What Is the State of the Field?” Educational Policy Analysis Archives (9):47. Accessed 8/12/04. http://epaa.asu.edu/epaa/v9n47/. 7. Oliver, G.R., Handzic, M., and Van Toorn, C. (2003). “Towards Understanding KM Practices in the Academic Environment: The Shoemaker’s Paradox.” Academic Conferences Limited. Accessed 8/26/04. http://www.ejkm.com/volume-1/volume1-issue-2/issue2-art13-oliver.pdf. 8. Graham, R. (2001). “Benchmarking Jackson State.” Knowledge Management (4): 5. p. 11. Accessed 8/12/04. http://www.destinationcrm.com/km/dcrm_km_article.asp?id=829.

Author Information

university of shahid chamran
ahwaz
102
university of shahid chamran, Iran (Islamic Republic of)

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