Virtual Teambuilding for Research Purposes
Author(s):
Stefanie A. Hillen (presenting / submitting)
Conference:
ECER 2016
Format:
Paper

Session Information

16 SES 06, Virtual Reality and Virtual Team Building

Paper Session

Time:
2016-08-24
15:30-17:00
Room:
OB-H1.49 (ALE 2)
Chair:
Stefanie A. Hillen

Contribution

The objective for this virtual team building project is to establish a sustainable knowledge-building network. While one concrete milestone was to publish a book authored by this virtual team, a broader objective was to create an environment that had the potential to spawn additional collaborative projects for virtual based joint research. Such an environment, which represents a community of practice, would require the cultivation (Wenger et al. 2006, p.12) of professional interaction and relationships beyond the author-to-reviewer-to-editor relationships of traditional publication projects.

This unique project between two universities, located in the US and in Norway and their related research partners is separated across the globe. This paper will examine the process of virtual team building to support a international research collaboration. Targets and tools used during the process included online conferencing, an online workshop for supporting paper writing with pre-post
online activities, as well as the use of several digital tools.

Theoretical Framework: Virtual team building using technology seeks to enable colleagues to work together and gain results similar to local face-to-face working teams. Well known models for Virtual Teambuilding are these of Gersick (1988) and of Tuckman & Jensen (1977). They can be seen as cornerstones for all kinds of team building research and practice (Bonebright, 2010).

Tuckman & Jensen’s model (1977) is a group development process model. Their model uses the developmental stage paradigm that focuses on the stages themselves, since all systems are assumed to progress through the same stages in a forward direction. Gersick’s model (1988) focuses more deeply on the notion that teams progress in a pattern of "punctuated equilibrium," alternating inertia and revolution in the behaviors and themes that occur during the course of work. Gersick’s model specifically focuses on the process and triggers of change in a group development.

Another focus in this study is on the activities applied during ongoing virtual teamwork. For this, a study of Lin, Standing & Liu (2008) is used as reference. Their meta-analysis and revised model are valuable because they established five factors as main drives for effective virtual teams (performance). The concepts used by this group seem especially useful for the study described here. These are as well overlapping with the constructs Haythornthwaite mentiones as necessary for networking people which is task, information and social support (Haythorntwaite & Andrews, 2011) and trust (Holton, 2001).

The project involved two parallel team building processes by two interacting different teams. The 'inner team' (the participants of the research workshop) and the 'outer team' which is the organizing, editorial, research team. A characteristic of the outer team is its interdisciplinarity and that of their different roles in the academic community. This heterogeneity of competences of the outer team could be seen as distributed knowledge which might be shared and developed related to Vygotsky’s proximal zone of development (Vygotsky, 1978).

Research questions:

RQ1: In which ways does the teambuilding processes and results correspond to the established virtual team building model(s)?

RQ 2: What distinguishes our online based knowledge building team, tools and processes form traditional ones and what added actually value?

The phenomenon of virtual distance (Sobel Lojeski, 2009) has been addressed by short time mutual visits (2 times a year) by the outer team. This is in concordance to Sobel Lojeski's model which shows that f2f meetings even if short and not frequently reduce the perceived virtual distance in global teams.

Research on the inner team has already started and will be presented as a project approach at EdMedia (Unpublished conference paper EdMedia, 2016).

Method

There is a need to distinct two kinds of sources which are used for the investigation. Data has been intentionally created (primary data collection) e.g. by a questionnaire, the saved telepresence stream (video conference tool) as well by an additional implemented and saved chatting tool. Beside the data collection this back channel communication using 'todaysmeet.com' supplemented spoken interaction and provided a valuable source of feedback to presenters during synchronous conferencing. Participants could dialog without disturbing the ongoing main discussion or presentation. As well as data will be analyzed (secondary data collection) which was created by applying asynchronous communication platforms (Wiggio, Google Drive etc.) to store and exchange the knowledge developed during the scheduled virtual meetings as well as in-between the meeting sessions. Because of the different formats the tool NVivo is chosen for a content analysis to investigate the video based speech and the written communication by the chat and the documents stored in the CMS. As mentioned above the intention is to investigate the concordance to teambuilding models. This analysis will be done deductive to be able to address RQ1. In a second coding approach a inductive procedure will be applied (RQ 2). The questionnaire will be used as a triangulation and not as a single source because of the amount of participants (n=12).

Expected Outcomes

One of the most interesting findings is the one on the 'acceptance of the contribution' in publishing processes. The goal of the project was to jointly develop knowledge out of initial ideas and to finally document these through a publication. The underlying paradigm was based on a development of ‘raw’ research ideas. This meant no rejection of immature research ideas, contributions or deliveries but, instead, a commitment to a successive development of knowledge. Due to the continuous flow of data by the outer team, the inner team was asked to take all feedback, the discussions or reviewers’ hints into account yet still be a part of the team of contributors. In fact, there were no go-or-no-go decisions made by the outer team in the early beginning. Instead, comments were handed back to the participants, trusting in their willingness to rework their research ideas and contributions. Those who didn’t want to further develop their ideas or to invest more effort and time made their own decision to leave the inner team. The already analyzed questionnaire shows that task support given by the feedback approach and framed by the virtual workshop technology led to the opportunity to establish a closer collegial experience and mutually growth through the blended workshop than one normally does. The analysis of the other sources, mentioned above, is in preparation. The analysis on the 'back channel' will additionally reveal what kind of communication and content or knowledge participants in online conferencing are expressing.

References

Bonebright, D. A. (2010). 40 years of storming: a historical review of Tuckman's model of small group development, Human Resource Development International, 13:1, 111-120, DOI: 10.1080/13678861003589099 Gersick, C. J. (1988), Time and transition in work teams: Towards a new model of group development. Academy of management journal Vol. 31, (1), 9-41: 9–14. Haythornthwaite, C. & Andrews, R. (2011). E-learning Theory and Practice. London: Sage. Holton, J. A. (2001). Building trust and collaboration in a virtual team, Team Performance Management: An International Journal, 7(3/4), 36- 47. Lin, C., Standing C., Liu, Y-C (2008). A model to develop effective virtual teams. Decision Support Systems, 45, 1031–1045. Sobel Lojeski, K. (2009). Leading the Virtual Workforce: How Great Leaders Transform Organizations in the 21st Century. New Jersey: Wiley. Tuckman, B.W., & M.A. Jensen. (1977). Stages of small-group development revisited. Group and Organization Studies 2, no. 4: 419–27. Wenger, E., McDermott, R. A., & Snyder, W. (2002). Cultivating communities of practice: A guide to managing knowledge. Cambridge, MA: Harvard University. Vygotsky,L.S. (1978). Mind in Society. The Development of Higher Psychological Processes.Cambridge,MA: Harvard University Press.

Author Information

Stefanie A. Hillen (presenting / submitting)
University of Agder
Education and Humanities
Kristiansand

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