Session Information
11 SES 08 A, Paper Session
Paper Session
Contribution
The quality movement in education introduces organizational and managerial models aimed at improving the effectiveness and efficiency of schools. In Europe and Spain, many centers use 'quality models' as the European Excellence Model of the European Foundation for Quality Management (EFQM) or the Quality Management Systems based on the international standard ISO 9001 (QMS ISO). The implementation of these Quality Models in the schools had proved to be an impact on their organization and results, together with its relation to their contributions to improve educational reforms (Bae, 2007; Etxague, Huegun, Lareki, Sola & Aramendi, 2009; Fernández, Carballo & Congosto, 2013; Rodríguez, Fontana & Fernández, 2013; Arribas Díaz & Martínez-Mediano, 2014; Villa, Troncoso & Díez, 2015).
Thus, the QMS, according to ISO 9001, in the context of an educational organization, must be understood to improve processes related to the curriculum design and its application trough educational activities in the classroom, processes related to the organizational structure and its implementation in the day to day school life, the teacher development centered in the teaching-learning planning, including learning resources, the realization of the teaching-learning process, the students’ assessment and feedback, and the evaluation of the general design, implementation and results, providing evidences of the entire cycle by means of measurements using different and specifics instruments, from the institutional organization, the curriculum design, the leaning process, their results and impact (Arribas Díaz & Martinez-Mediano, 2015).
The purpose of this research is to evaluate the contributions of the Quality Management Systems ISO 9001 to schools organization and their results. The study aims these two objectives:
1. To know the teachers’ assessment on the implementation processes of this QMS in their own educational centre,
2. To analyse the relation between this implementation and the improvement of schools organization and its results,
The variables are based on the theoretical foundation of the research. In it, besides the description of the ISO 9001 and its QMS adapted to education and its implementation in the institution under study, a number of characteristics of the organizations that make them effective, competitive and committed to continuous improvement are detailed, such as the following ones: leadership, members’ commitment, the climate and culture of the educational community and human resources.
These features have been highlighted in the research literature on school effectiveness movement due to their influence on the school results (Scheerens and Bosker, 1997; Murillo, 2008) and, at the same time, are related to those elements that promote school improvement (Muñoz-Repiso and Murillo, 2001), together with the principles and foundations of quality management (ISO 9000) and the fundamental pillars of excellence which have proved their positive influence in companies and schools organizations (López Rupérez, 2005). These features are the main sub-dimensions to be studied in this research, which are specified in the dimension or variable consequent 1 "school organization".
These characteristics, added to the 'process approach', the documentation system and the evaluation cycle to continuous improvement, belong to total quality management elements (ISO 9000). All these features are displayed by means of the QMS ISO 9001 applied, in this case, to the educational organizations studied, and they must demonstrate to be related to school improvement in their organizational dimensions and in their educational results.
The consequent variable 2 "results in the educational center," also finds its foundation in the research literature, being central issues, on the one hand, the students achievement, in the school effectiveness movement and, on the other hand, the effectiveness of the educational organization, satisfaction of their members and the external image based in their global results, in the quality movement.
Method
Expected Outcomes
References
Arribas Díaz, J.A. & Martínez-Mediano, C.(2014). International Standard ISO 9001 as a Catalyst Element in School Improvement: Application in a Spanish Educational Center. Annual meeting of the American Educational Research Association, Philadelphia (USA), April. Arribas Díaz, J.A. & Martínez-Mediano, C.(2015). El programa AUDIT de la ANECA y las normas internacionales ISO 9000. Análisis comparativo. Educación XX1, 18(2), 375-395. DOI: 10.5944/educXX1.13938 Bae, S.H. (2007). The relationship between ISO 9000 participation and educational outcomes of schools. Quality Assurance in Education, 15(3), 251-270. Etxague, X.; Huegun, A.; Lareki, A.; Sola, J.C., y Aramendi, P. (2009). Diferencias en la percepción de variables educativas antes y después de la implantación de sistemas de acreditación de calidad. REICE - Revista Electrónica Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 7(3). Fernández Cruz, F.J.; Carballo Santaolalla, R. y Congosto Luna, E. (2013). Evaluación del impacto de la aplicación del modelo de excelencia europeo (EFQM) en los procesos de enseñanza-aprendizaje de los centros educativos. XVI congreso nacional y II internacional de modelos de investigación educativa. Investigación e Innovación Educativa al Servicio de Instituciones y Comunidades Globales, Plurales y Diversas, Alicante, Septiembre. ISO 9000:2005. Sistemas de gestión de la calidad. Fundamentos y vocabulario. International Standard Organization. ISO 9001:2008. Sistemas de gestión de la calidad. Requisitos. International Standard Organization. López Rupérez, F. (2005). La gestión de calidad en educación. Madrid: La Muralla. Muñoz-Repiso, M. y Murillo, J. (2001). Un balance provisional sobre la calidad en educación, Eficacia escolar y mejora de la escuela. Calidad y mejora en los centros educativos. Murillo, J. (2008). Hacia un modelo de eficacia escolar. Estudio multinivel sobre los factores de eficacia en las escuelas españolas. REICE - Revista Electrónica Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 6(1). Rodríguez Mantilla, J.M.; Fontana Abad, M. y Fernández Díaz, M.J. (2013). Evaluación del impacto de la implantación del modelo de excelencia europeo (EFQM) en los sistemas de comunicación y de relaciones externas de los centros educativos. XVI congreso nacional y II internacional de modelos de investigación educativa. Investigación e Innovación Educativa al Servicio de Instituciones y Comunidades Globales, Plurales y Diversas, Alicante, Septiembre. Scheerens, J. and Bosker, R.J. (1997). The foundations of educational effectiveness. Oxford:Pergamon. Villa Sánchez, A.; Troncoso Ruiz, P.E. y Díez Ruiz, F.(2015). Estructura latente y fiabilidad de las dimensiones que explican el impacto de los sistemas de gestión de calidad en los centros educativos. Revista de Investigación Educativa, 33(1), 65-82. doi: http://dx.doi.org/10.6018/rie.33.1.199921
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