Academics And Administrators In The Changing Contemporary European University: Professional Collaboration Or Professions In Conflict?
Author(s):
Rosemary Deem (presenting / submitting)
Conference:
ECER 2017
Format:
Paper

Session Information

Paper Session

Time:
2017-08-22
15:15-16:45
Room:
K5.19
Chair:
Jo Rose

Contribution

The paper enquires into the connections, relationships and consequences of the ways in which academics and administrators in contemporary European universities work together. It draws on literature and also workshops in two higher education institutions, both dual-intensive (research and teaching) universities, one in the UK and one in Sweden. The two countries have higher education systems with some similarities such as membership of the European Higher Education Area and countries which were signatories to Bologna but also a number of historical and contemporary differences.  In Sweden it is not unknown for senior administrators to have backgrounds in forms of academic work or even to be current or past full professors  By administrators, the paper is not referring to senior manager-academics such as rectors and vice-rectors but to what in the UK are often called ‘professional services staff’, working in fields like library and Information Technology services, student support and administration, strategic planning, quality assessment, educational development, communications/marketing and research and enterprise.  The key research question is whether academics and administrators in the same institutions typically and mostly work in professional collaboration or  are more likely to behave as though they are professions in conflict in relation to power, resources and decision making.  The secondary research questions are about interrogating why these relationships are as they are and about what the consequences of current academic/administrator relationships are for everyday work practices and decision making in higher education institutions. It will be suggested that reforms to the governance and management of universities, including new managerialism (Deem et al 2007) and a greater involvement of lay governors in the  strategic and operational aspects of universities and ‘boardism’ practices (Magalhães, Veiga et al. 2016, Veiga, Magalhães et al 2015), as well as changes to academic work like casualization, work-overload, specialization, the growth of ‘work anywhere’ practices and a continuing emphasis on performance management, may have had effects on academic/administrator relationships. Recent research has looked at the changing conditions of the academic profession (Musselin 2012, Teichler and Hohle 2014, Santiago, Carvalho et al. 2015).  Other researchers have examined the changing roles of university administrators (Gornitzka and Larsen 2004) and the search for professional status, higher educational requirements, a common cognitive base and more formal networks. There is also a notion that some administrators operate in a ‘third space’(Whitchurch 2012 ), often occupying part-academic, part-administrative posts. In some European countries, mid and senior or even junior administrators may have masters or doctoral degrees (Holtta 2008) and are thus well equipped to engage in such hybrid roles but this is more difficult if high qualifications are not yet much sought in administrators in some European countries such as Portugal (Machado-Taylor 2012).  In times of change,  for example in the Bologna process, it is also the case that academics may see things rather differently from administrators (Veiga and Neave 2015). Macfarlane has looked at those who occupy para-academic roles in higher education (e.g learning technologies or skills support) which he describes as de-skilling academics (Macfarlane 2011b), though this claim could be contested.  Whilst academic attitudes to senior managers have been subjected to considerable investigation (Deem, Hillyard et al. 2007, Collini 2012, Fredman and Doughney 2012), rather less has been written exploring interdependencies and relationships between academic professionals and ordinary administrative staff. It is suggested that one of the bi-products of new managerialism and new governance regimes in higher education is an academic distrust of professional administrators, especially towards those who work at the centre of an institution rather than in an academic department (Gray 2015). 

Method

The work presented in this paper is still in the exploratory stages but what began as an analytic approach based on existing literature about academics and administrators has now begun to acquire an empirical base. This has involved a small number of ethnographically informed observations (Berry 2011) of workshops and away days attended by academics and administrators in two universities in different European countries. Field notes were taken by the author when participating in two away days in a UK dual-intensive research and teaching university in spring and summer 2016, one aimed at Heads of academic Departments and senior central professional service heads, the other aimed at department level postgraduate administrators. Similar notes were taken when participating at a lecture and workshop event for administrators at a dual-intensive research and teaching university in Sweden, which was at that time engaged in an institution-wide project about academic and administrative relationships, in September 2016. Use was also made of question and answer sessions on institutional and local level concerns at those events. The field notes were then subjected to a thematic analysis and compared with other studies of academic and administrative relationships. The aim of this fieldwork was to explore how both academics and administrators identified priorities for change and what issues they saw as important and also to explore any emerging differences between the two groups. Considerable attention was paid to maintaining anonymity and confidentiality in undertaking this work and also to being mindful of the power relations and politics involved in academic/administrator relationships (Israel and Hay 2006). The researcher was able to intervene in the discussions in both institutions but had to be mindful of having dual roles in the UK away days as both a participant and researcher, whereas in Sweden the only role was as a researcher. There was also a need to be particularly alert in the UK fieldwork, where everything is familiar, to the possibility of taking things for granted and in Sweden to the possibility of missing things that were locally and culturally shaped in a context where everything was unfamiliar (Bartunek and Louis 1996). The scope of the fieldwork obviously limits what can be generalized from it but as the work is exploratory the approach taken has the capacity to be used in other European or non-European contexts.

Expected Outcomes

The starting point was to ask whether academics and administrators working in the same institution are principally engaged in professional collaboration or are actually professions in conflict. It seems both may be occurring in different contexts within the same organisation. One of the significant drivers of these changes is the new climate of governance regimes, especially the shift away from collegiality and towards ‘boardism’ (Veiga, Magalhães et al. 2015)and the enhanced role of external stakeholders (Magalhães, Veiga et al. 2016), initially as ‘non-interfering friends’ but maybe in the future becoming ‘interventionist friends’. Changing roles of administrators are also important, including the move towards more elements of professionalization in respect of qualifications, professional bodies and developing a common cognitive base. But changes to academic work such as casualization, specialization, collectivization, remote working and the use of learning technologies occur may in turn be producing more academic inter-dependence on administrators. However, in services such as Human Resources and Marketing, the nature of the activities (regulating academic performance, promoting HE using marketing techniques) may produce some fundamental value clashes with academics. In any case, inter-dependence of any kind does not necessarily produce good co-operation but can surface resentment, suspicion or competitive behavior on behalf of both parties. If academics think administrators are responsible for academic de-professionalisation and loss of institutional voice and power, there is a danger that the two groups are going to grow further apart. We could dismiss this as a structural, cultural and social aspect of all organizational divisions of labour, the ‘established and the outsiders’ phenomenon (Elias and Scotson 1994). But perhaps European universities need to take a long hard look at academic and administrative relationships, to explore how they work, rather than presiding over a low-level war between academic and administrators.

References

Bartunek, J., M and M. R. Louis (1996). Insider/Outsider Team Research. London, Sage. Berry, K. (2011). "The Ethnographic Choice: Why Ethnographers Do Ethnography." Cultural Studies ↔ Critical Methodologies 11(2): 165-177. Collini, S. (2012). What are universities for? . London, Penguin. Deem, R., et al. (2007). Knowledge, Higher Education and the New Managerialism: The Changing Management of UK Universities. Oxford, Oxford University Press. Elias, N. and J. Scotson (1994). The Established and the Outsiders. London, Sage. Fredman, N. and J. Doughney (2012). "Academic dissatisfaction, managerial change and neo-liberalism." Higher Education 64(1): 41-58. Gornitzka, A. and I. M. Larsen (2004). "Towards professionalisation? Restructuring of administrative work force in universities." Higher Education 47: 455–471. Gray, S. (2015). "Culture clash or ties that bind? What Australian academics think of professional staff." Journal of Higher Education Policy and Management 37(5): 545 - 557. Holtta, S. (2008). Funding of Universities in Finland. University Reform in Finland and Japan. T. T. Aarrevaara and F. Maruyama. Tampere, Tampere University Press: 104-116. Israel, M. and I. Hay (2006). Research ethics for social scientists. London, Sage. Macfarlane, B. (2011b). "The Morphing of Academic Practice: Unbundling and the Rise of the Para-academic." Higher Education Quarterly 65(1): 59-73. Machado-Taylor, M. L. (2012). The Rise of the Adminisrtrative Estate in Portuguese Higher Education. Higher Education in Portugal 1974-2009: a Nation, a Generation. G. Neave and A. Amaral. Dordrecht, Springer: 353-381. Magalhães, A., et al. (2016). " The changing role of external stakeholders: from imaginary friends to effective actors or non-interfering friends." Studies in Higher Education. Musselin, C. (2012). "Redefinition of the relationships between academics and their university." Higher Education 65: 25–37. Santiago, R., et al. (2015). "Changing knowledge and the academic profession in Portugal." Higher Education Quarterly 69(1): 71-100. Teichler, U. and E. A. Hohle, Eds. (2014). The Work Situation of the Academic Profession in Europe: findings of a survey of 12 countries. Dordrecht, Springer. Veiga, A., et al. (2015). From Collegial Governance to Boardism: Reconfiguring Governance in Higher Education. The Palgrave International Handbook of Higher Education Policy and Governance,. J. Huisman, H. De Boer, D. Dill and M. Souto-Otero. London Palgrave Macmillan: 398-416. Veiga, A. and G. Neave (2015). "Managing the dynamics of the Bologna reforms: How institutional actors re-construct the policy framework." Education Policy Analysis Archives 23(59): 2-35. Whitchurch, C. (2012 ). Reconstructing Identities in Higher Education: The Rise of Third Space Professionals New York Routledge.

Author Information

Rosemary Deem (presenting / submitting)
Royal Holloway, University of London
School of Management
Egham

Update Modus of this Database

The current conference programme can be browsed in the conference management system (conftool) and, closer to the conference, in the conference app.
This database will be updated with the conference data after ECER. 

Search the ECER Programme

  • Search for keywords and phrases in "Text Search"
  • Restrict in which part of the abstracts to search in "Where to search"
  • Search for authors and in the respective field.
  • For planning your conference attendance, please use the conference app, which will be issued some weeks before the conference and the conference agenda provided in conftool.
  • If you are a session chair, best look up your chairing duties in the conference system (Conftool) or the app.