Interviewing the Authors of a Policy 'Work'
Author(s):
Jennifer Clutterbuck (presenting / submitting)
Conference:
ECER 2017
Format:
Paper

Session Information

ERG SES G 11, Context and Content in Education

Time:
2017-08-22
09:00-10:30
Room:
W4.23
Chair:
Janinka Greenwood

Contribution

This presentation reveals how policy actors, participated in the development of an online management system for schools, in the Queensland, Australia context. The research draws on interviews with a cross section of participants from all levels of the public education authority who were involved in this policy work. From elites and experts who were close to the decision making processes to the policy enactors in schools, the interviewees provided not only a view of their experiences but also of the ‘relations of ruling’ (DeVault & McCoy, 2006) that have shaped and guided the development of the knowledge management system, known as OneSchool. Education Queensland’s OneSchool system has been central to the reform of school management over the past decade. I argue that it also operates as a digital policy instrument, disciplining policy in an era of digital governance, and disciplining those constituted as its authors.  The paper will explore how I accessed these OneSchool ‘authors’, sifting through the list of policy writers, bureaucrats, technocrats, developers and school principals to determine how these people came to be constituted as the authors of this digital policy system. I will also investigate the impact of my insider status on the interview process. In doing, so I acknowledge as did Foucault, the ‘solid and fundamental unit of the author and the work’ (Foucault & Rabinow, 1991, p. 101).

 

The knowledge management system, OneSchool operates in every state school in Queensland and is described as ‘… a school-driven initiative … that provides a single point of truth about teaching, learning, schools, the curriculum, performance and financials’ (Department of Education Training and Employment, n.d.). It is accessed online by teachers and principals, as well as by state and regional education personnel. While there is global interest in the increasing use and development of digital policy instruments (Williamson, 2015), OneSchool differs from the available commercial products. Designed and built ‘in-house’, after a three-year unsuccessful international procurement process, its requirements were determined by a Guiding Coalition of 138 state school principals in consultation with policy actors from state and regional educational authorities and developed in partnership with a range of local and international ICT specialists (Department of Education Training and Employment, 2014). In questioning who the authors of OneSchool are, from such a range of participants, I turn to Foucault’s (1991) question; ‘What is an author?’ (p. 101), and extend the interpretation of what is a text to include both documents and software. I do this by including coding into the languages that create ‘texts’. I also extend Foucault’s ideas regarding what constitutes the ‘work’ of an author, into the digital age. In doing so I argue that OneSchool is a composite work, indeed a collaborative work reliant on a multitude of authors.

Method

This paper will discuss the interview process, from contacting prospective participants to data analysis. Many of the elites and experts interviewed had either retired or separated from the Department and this often made accessing them easier. At times, they appeared less constrained by the corporately approved line than those respondents still working within the Department. My insider knowledge of the context and tacit organisational culture led to more intuitive interpretation and analysis of the interviews. Open-ended questions allowed participants to select and order events while the semi-structure questions provided the parameters for the interviews. My analysis commenced during the interviews allowing for prompts to steer the topic back to the intended path when personal familiarity led them to omit what they believed I already knew. Reviewing the transcripts, I highlighted words, phrases and ideas of particular interest and relevance, prior to returning the transcripts to the participants for their perusal. This provided the option of clarifying key points of interest. Leximancer, a text analytics tool was used to analyse the content of the interview transcripts to determine further concepts and themes. The initial results were scrutinised, and insider knowledge provided understandings into the meaning of the jargon and colloquial text choices which led to manual adjustments and editing of tool’s concept settings. The Leximancer process included investigating how the concepts aligned and clustered to create themes. It was of note that the key theme emerged as ‘School’ and not ‘Student’, unexpected as the OneSchool system focused on the student, from associated policy documents down to the system’s code level. Another surprising result was the rarity of the concept ‘policy’. This led to the inclusion of a specific policy question for future interview participants; ‘What does policy mean to you?’. Asking this question has provided visibility not only of respondents’ views of policy but of the phenomenon where the asking of the question alters the very answer, as further consideration is given to the question as the interview continues. Two other set questions developed from the analysis of the elite and expert interviews; ‘Do you think the development of OneSchool was worth it?’ and ‘What do you think will happen to OneSchool in the future?’. The analysis of these questions highlighted the importance of discerning attitudes in respondents’ answers, as a trend of attitudinal contradiction within the interviews became evident.

Expected Outcomes

As a business analyst with the OneSchool project and therefore one of the ‘authors’ of this collaborative work, I include my personal involvement to determine a genealogical view of OneSchool. However, my personal version became challenged and this in turn became a provocation, given how James (James, 1908) spoke of truth operating on a credit system. This credit system for truth relies on the thoughts, beliefs and understandings we have, being passed along as currency, as long as nothing challenges them. I realised that a selection of other ‘authors’ to validate and corroborate my own experiences and understandings of the OneSchool story would be required. In determining the meaning of the work of OneSchool I also needed to not only include the authors but also the participants in the discourse, which extended the participants to school users. This paper provides an insight into how the voices of policy actors who ‘authored’ the collaborative work of OneSchool were captured through interviews. The authors have disappeared from the work, and while no personal author’s names remain to confound the discourse by performing a classificatory function which can be attributed to ‘Susan’ or ‘Alan’, there remains a Departmental ‘author’ that can be associated with that which ’indicates the status of this discourse within a society and a culture’ (Foucault & Rabinow, 1991, p. 107). Interviewing these authors has enhanced the determination of a genealogical view of OneSchool, which will inform future policy ‘works’ developed in the global shift towards digital systems.

References

Department of Education Training and Employment. (2014). OneSchool – Overview, 1–3. Department of Education Training and Employment. (n.d.). Working Digitally. Retrieved July 30, 2016, from http://education.qld.gov.au/smartclassrooms/working-digitally/index.html DeVault, M., & McCoy, L. (2006). Institutional Ethnography: Using Interviews to Investigate ruling Relations. In D. E. Smith (Ed.), Institutional Ethnography as Practice (pp. 15–44). Lanham, Maryland: Rowman & Littlefield Publishers. Foucault, M., & Rabinow, P. (1991). The Foucault Reader. (P. Rabinow, Ed.). Penguin Books, Limited (UK). James, W. (1908). Pragmatism: A new name for some old ways of thinking. New York: Longmans, Green and Co. Williamson, B. (2015). Digital education governance: data visualization, predictive analytics, and “real-time” policy instruments. Journal of Education Policy, 31(2), 123–141. http://doi.org/10.1080/02680939.2015.1035758

Author Information

Jennifer Clutterbuck (presenting / submitting)
The University of Queensland
Education
Mooloolah Valley

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