Analysing Students’ Online Communication in Facebook Groups: Some Methodological Questions
Author(s):
Tanya Tyagunova (presenting / submitting) Olivia Kleinfeld (presenting) Thomas Voigt
Conference:
ECER 2017
Network:
Format:
Paper

Session Information

19 SES 09 A, Young People, Digital Identities and Online Places

Paper Session

Time:
2017-08-24
13:30-15:00
Room:
K4.12
Chair:
Sofia Marques da Silva

Contribution

An ethnographic online research on students’ communication in Facebook groups makes it possible to highlight a topic that so far has not been taken into account by education research, i.e., informal practices of students dealing with academic examination requirements and rules.

Although there are a number of studies that have investigated assessment practices and testing situations, most of them refer to a school context. These studies have shown how marks and scores serve to produce “student categorisations” which are used for processing classroom knowledge or structuring classroom activities (Kalthoff 2000; Zaborowski et al. 2011) and how marking classroom tests is organised as “allocation work” referring to a concrete students group and their sorting (Kalthoff 1996). Research in the fields of second language learning and testing has indicated that in some aspects the interaction in the IELTS Speaking Test is organised differently than the interaction in the (L2) classroom and in university seminars, workshops and tutorials. In particular, the teacher’s evaluation that is common in (L2) classrooms is generally absent in the Speaking Test (Seedhouse & Egbert 2006). Furthermore, the function of repair in L2 assessment contexts (achieving a pragmatic basis for assessment) is different to the function of repair in the L2 classroom and university settings where it usually serves to “improve language proficiency or to negotiate meaning for conversational purposes” (Hirschberg 2016).

Although a few studies have been conducted on the interaction during oral academic exams, there still remains a curious paucity of research literature on the practical constitution and accomplishment of university exams. For example, Wolff et al. (1977) outline some interaction rules, such as a complementary “listening maxim”, constituting of oral exams; Dederding and Naumann (1986) describe “exam specific management mechanisms” of examiners; and Meer (1998) reconstructs the relationship between structural requirements of communication in oral exit exams, in particular their asymmetrical character, and following consequences for participants. The study of Icbay and Koschmann (2015) shows how the assessment of professional competence of medical students is practically accomplished. However, a detailed empirical description of practical demands and problems examiners and examinees are faced with in a concrete exam situation (especially in written exams) as well as their ways to deal with them still remains to be done. It is also open how university students prepare for exams and what it means for them to prepare for and to pass an exam.

In the social network Facebook one can find a lot of public and closed groups university students use to discuss various questions relating to the study organisation and exam preparation. Some Facebook groups exist several years and have data archives in which various exam relevant materials can be uploaded and downloaded. The group members also discuss whether and where such materials can be found or how to get them. These communication practices are one of the focuses of the ethnographic project “The Hidden Life of University Exams”. The purpose of the project is to investigate what practical demands and problems students and lecturers face in oral and written exams and what local practices they develop to deal with them.

The main research questions are:

  • What explicit and implicit regulations are to be found in written and oral exams in their practical organisation and situated accomplishment? What practical demands or problems are they intended to deal with?
  • How do participants, students and lecturers, practically deal with explicit and implicit exam regulations and requirements? What control mechanisms and strategies are mobilised and employed by members? 

Method

We examine these questions within the teacher training courses of bachelor and master programmes at two German universities. The analysis is based on ethnographic observations of written exams, audio recordings of interactions between lecturers and students within oral exams as well as interviews with them. We also analyse official documents (exam regulations) as well as students’ online communication (posts in Facebook groups) in which students keep each other informed about exam organisation and requirements. When analysing students’ interaction in Facebook groups we combine online ethnography (non-participant observation, analysis of online artefacts) and ethnomethodological conversation analysis (a detailed sequential analysis of posts and comments on them).

Expected Outcomes

We identified different counter-strategies (such as the building of local networks on the part of students) that participants develop in order to avoid or overrule official exam regulations and requirements. This becomes especially clear when analysing students’ online communication in as much as this opens an access to practices of participants that are difficult to capture with ‘traditional’ ethnographic tools. In particular, we can detect activities dealing with communication and exchange of ‘informal’ or ‘unofficial’ knowledge such as photographed or copied past exam papers. These practices seem to play a decisive role for both the preparation for written exams on the part of examinees as well as local organisation of exams on the part of examiners. At the same time we face some methodological issues concerning an adequate interpretation of particular phenomena whose sense is not always clear to identify. Using Maynard’s terminology (2006: 68), we have to deal with „‚curious’ patterns” that the close sequential analysis of interaction contributions reveals. One solution of this problem Maynard proposes is to consult „participants’ vernacular descriptions, captured when the investigator interviews them” (ib. 68) or observes offline (see also Moerman 1988). However, in the case of an examination of online communication, one has to deal with the next problem we want to address and discuss in our contribution: An anonymous and semi-public character of students’ online communication in Facebook groups makes it difficult to contact offline participants who can give an account about their online activities. Further, some ethical concerns arise when it comes to analysing Facebook communication, including the issues of informed consent, data anonymization and privacy (cf. Boellstorff et al 2012; Brotsky & Giles 2007; Bruckman 2002).

References

Boellstorff, T., Nardi B., Pearce C., & Taylor, T. L. (2012). Ethnography and Virtual Worlds: A Handbook of Method. Princeton, NJ: Princeton University Press. Brotsky, S. R., & Giles, D. (2007). Inside the ‘pro-ana’ community: A covert online participant observation. Eating Disorders, 15(2), 93-109. Bruckman, A. (2002). Studying the amateur artist: A perspective on disguising data collected in human subjects research on the Internet. Ethics and Information Technology, 4(3), 217-231. Dederding, H.-M., & Naumann, B. (1986). Gesprächsaktinitiierende Steuerungsmittel in Prüfungsgesprächen. In F. Hundsnurscher & E. Weigand (Hg.), Dialoganalyse. Referate der 1. Arbeitstagung (S. 129-141). Tübingen. Hirschberg, J. (2016). Instances of Repair in Oral Exam Settings. Multilingual Discourses, 3(1) online. Kalthoff, H. (1996). Das Zensurenpanoptikum. Eine ethnographische Studie zur schulischen Bewertungspraxis. Zeitschrift für Soziologie, 25(2), 106-124. Kalthoff, H. (2000). „Wunderbar, richtig“. Zur Praxis mündlichen Bewertens im Unterricht. Zeitschrift für Erziehungswissenschaft, 3(3), 429-446. Maynard, D. W. (2006). Ethnography and Conversation Analysis: What is the Context of an Utterance? In Sh. Hesse-Biber & P. L. Leavy (Eds.), Emergent Methods in Social Research (pp. 55-94). London: Sage. Meer, D. (1998). „Der Prüfer ist nicht der König“. Mündliche Abschlussprüfungen in der Hochschule. Tübingen: Niemeyer. Moerman, M. (1988). Talking Culture: Ethnography and Conversation analysis. Philadelphia: University of Pennsylvania Press. Seedhouse, P., & Egbert, M. (2006). The Interactional Organisation of the IELTS Speaking Test. IELTS Research Reports, 6, 161-206. IELTS Australia, Canberra and British Council, London. Zaborowski, K. U., Meier, M., & Breidenstein, G. (2011). Leistungsbewertung und Unterricht – Ethnographische Studien zur Bewertungspraxis in Gymnasium und Sekundarschule. Wiesbaden: Springer VS.

Author Information

Tanya Tyagunova (presenting / submitting)
University of Halle-Wittenberg, Germany
Olivia Kleinfeld (presenting)
Martin-Luther-Universität Halle-Wittenberg
Center for School and Educational Research
Halle (Saale)
University of Halle-Wittenberg, Germany

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