Like many other European countries Austria is currently implementing a nationwide Quality Management System for schools (QMS; https://www.qms.at/). Its aim is systematic and targeted school and teaching development based on a quality circle of plan–do–check–adjust (PDCA, ‘Shewhart Cycle’) and thus similar to other countries, especially some German Länder with which there is also a continuous exchange. The most important features are the introduction of a mandatory quality framework for all schools as well as an increased data or evidence orientation in school and teaching development in general. QMS-tools include the definition of a school’s pedagogical guiding principles, a school development plan, a balance and target agreement meeting between the principal and the regional school quality manager (formerly ‘school inspector’) and a quality handbook. To support the data orientation, an internet platform with several hundred instruments for internal evaluation was provided. Formerly different quality management programs for general and vocational schools (and thus different traditions and instruments) are being merged into QMS.
The implementation process and the diffusion of the QMS and its elements into the school system are formatively evaluated in an accompanying process (Rossi et al., 2019; Stockmann, 2011). The overall objective of this evaluation is the generation of knowledge for the optimization of the implementation process as well as its monitoring and documentation of progress.
The theoretical background of this research is based on Rogers’ (2003) ‘Diffusion of Innovations’ describing typical stages of immersion. Accordingly, knowledge of the innovation is the starting point, in concrete knowledge of the QMS model, which should subsequently lead to a positive attitude or acceptance (persuasion). The next stages are the informed decision of the actors to adopt the innovation (decision) and the actual implementation, which in the best case leads to reinforcement and confirmation. Coburn (2003) focuses attention on the depth of change, its sustainability and ownership in the medium and long term, although these are of little importance in the initial phase. A closer look at the context of implementation and the creation of necessary framework conditions follows the approach of implementation research (Petermann, 2014).
The design of the evaluation and the underlying theoretical assumptions lead to the following three guiding questions:
- How deeply has the nationwide Quality Management System already diffused into everyday school life?
- How can the implementation process be further promoted and supported?
- Are there different patterns in this respect in different school sectors, specifically between general education and vocational education?
According to the underlying model of Utilization-Focused Evaluation (Patton, 1997, 2000), the detailed questions are defined in the further course of the evaluation in close coordination with the persons responsible for QMS.