This presentation will describe the case study of Umut Nadezhda, a centre for students with severe and multiple disabilities in Kyrgyzstan, where historically such children were labeled “unteachable” and denied any access to education and community. Over the course of its 20-year history, the Centre has become one of the most successful cases of inclusion of children with disabilities in the region. The goal of the case study was to examine a number of factors that contribute to its success, including its leadership, models of service delivery and educational approaches, teacher preparation and training, and collaboration within and between the Centre and the local community. Data were obtained through interviews with administrators, staff members, and other stakeholders, direct observation, and analysis of records and artifacts, resulting in a comprehensive portrait of the Center. The presentation will describe the history of the Center and its evolution over the years in the context of the system-level transformations in the region. It will analyze barriers to service provision; and the impact that the Center has had on the regional education system and on the larger community.